Can I rename the customer name? or Can I rename the customer contact name?

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• "I've modified some reason in the contact conversation and I'm not able to save it. I've modified some fields in the contact info and I'm trying to save it but I'm getting an error"

  System doesn't allow adding a duplicate contact. Name and email id, Name and Phone number. These combinations must not be the same in 2 or more contacts

• I'm not able to delete the contact in the contact page.

  Only owner can delete the contact.

• Why are all conversations assigned under my name?

  1. Check the API details of the automated template messages to see if your name has been mentioned. If so, please change the type to "notification". 2. Check whether while using google sheet broadcasting you have mentioned assignee as your name. ...

• I want to map company name for multiple chats.

  1. On the right hand side panel, beneath name, e-mail, number and tag you will find a section called company. There you have the option called link company where you can add the company name and their website address. 2. Once the company is created, ...

• Can I add a contact manually?

  Yes, you can. In navigation bar under contact tab you will find an option stating "+Add contact" on the right-hand corner. Fill in the required information and click on submit. Note: If you have mandatory fields in your contacts then please fill them ...