Can I send multimedia messages or rich content to the customer? or From Gallabox I need to send a pdf file, From where I can send this?

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• What are notes? Or If I send messages in notes will the customer be able to see it

  Notes are for your companies internal purpose and it will not be visible to your customers. Notes will not go to the customer. Notes can be used to add important comments for your team to collaborate better and in understanding the customers needs.

• I'm getting unsubscribe message from customer. How can I refrain from sending messages in future?

  1. Use channel configuration "Auto update resolve Message Opt-In" feature to switch off the opt-in automatically. 2. Use bot actions to switch off the opt-in message based on the keyword "Intent" 3. Based on the conversation in the right hand side ...

• I'm getting an error "a.find" while trying to send broadcast via google sheet.

  1. Please check the version of the google sheet which you are using (It's Version should be- 220226.0 ) 2. Please enable permission based on your requirements, if you want to sync contact enable permission to contacts, if you want to send messages ...

• I'm not able to send templates, getting error messages. (or) Messages are not being delivered

  1. Please check if your template's status reads 'approved' . If so, please use the template after 15-20 minutes. 2. If it is a session message that is not being delivered, please check whether you have received a retry option under the exclamatory ...

• How do I check my unread messages?

  Use the filter option near the search bar in the conversation tab, then select unread messages.