How can I differentiate a chat and a conversation?

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• I'm not able to resolve a conversation

  Please check if the chat/conversation is assigned in your name. Note: You can resolve the conversation only if it is assigned in your name. So, make sure to assign the chat in your name to resolve.

• Why can't I see this conversation and I'm getting an error message that I don't have access?

  1. Please check if the chat/conversation is assigned in your name. 2. Please check your user& role access, if it is "member" the user can only view chats which are assigned to them. Note: If the user is mapped to a member access then the user can see ...

• I'm getting an error when I'm trying to search a particular chat in the conversation page. I'm getting the error DONT HAVE ACCESS TO READ THIS CONVERSATION

  Check the access of the particular user and if they have been added as a member. Note:Only admin and owner can see others chats under open tab.

• I've resolved a conversation by mistake. Can I re-initiate that conversation?

  Yes, you can re-initiate the conversation. Go to resolve tab, find the conversation which you want to re-initiate and click on re-open (situated in the top right hand side corner). By clicking on this, you will be able to re-initiate the ...

• How can I send approved template conversation?

  In the conversation reply box, you will have a list of icons at the bottom. Click on the exclamatory symbol to select the approved template that you want to send.