How can I identify how many open/pending and resolved/closed conversations are there? / I want to know how many chats are assigned to a particular user. / Will I be able to know how many open conversations are there?

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• My team member is not able to see other's chats.

  Check the access of the particular user and if they have been added as a member. Note:Only admin and owner can see others chats under open tab.

• Why are all conversations assigned under my name?

  1. Check the API details of the automated template messages to see if your name has been mentioned. If so, please change the type to "notification". 2. Check whether while using google sheet broadcasting you have mentioned assignee as your name. ...

• I'm getting an error when I'm trying to search a particular chat in the conversation page. I'm getting the error DONT HAVE ACCESS TO READ THIS CONVERSATION

  Check the access of the particular user and if they have been added as a member. Note:Only admin and owner can see others chats under open tab.

• Why I'm not able to see the user in the assignment list? My user is not able to see new chat/ I'm not able to see new chats in the unassigned bucket? I've initiated a conversation but I'm not able to see it

  1. Check to see if the user is listed under the users list by: Settings>Users& Roles> Users 2. If the user has not been added: To add the user in the whatsapp channel - Settings>Whatsapp>Click on the number>Assign user> Assign to>Add user>Apply

• I've resolved a conversation by mistake. Can I re-initiate that conversation?

  Yes, you can re-initiate the conversation. Go to resolve tab, find the conversation which you want to re-initiate and click on re-open (situated in the top right hand side corner). By clicking on this, you will be able to re-initiate the ...