Please check if the chat/conversation is assigned in your name. Note: You can resolve the conversation only if it is assigned in your name. So, make sure to assign the chat in your name to resolve.
Yes, you can re-initiate the conversation. Go to resolve tab, find the conversation which you want to re-initiate and click on re-open (situated in the top right hand side corner). By clicking on this, you will be able to re-initiate the ...
1. Before 1st Feb 2022, our tool would show all the notifications in the conversation list. Now, this information can be viewed in our analytics tab situated on the top right of the navigation bar, under notification messages. 2. We have two options ...
In the conversation reply box, you will have a list of icons at the bottom. Click on the exclamatory symbol to select the approved template that you want to send.