I'm not able to resolve a conversation
Please check if the chat/conversation is assigned in your name.
Note: You can resolve the conversation only if it is assigned in your name. So, make sure to assign the chat in your name to resolve. |
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I've resolved a conversation by mistake. Can I re-initiate that conversation?
Yes, you can re-initiate the conversation. Go to resolve tab, find the conversation which you want to re-initiate and click on re-open (situated in the top right hand side corner). By clicking on this, you will be able to re-initiate the ...
We have integrated our platform and sending automated template messages, but we are not able to see the messages in the conversation list. How can I know if it has been delivered or not?
1. Before 1st Feb 2022, our tool would show all the notifications in the conversation list. Now, this information can be viewed in our analytics tab situated on the top right of the navigation bar, under notification messages. 2. We have two options ...
How can I differentiate a chat and a conversation?
Add a tag eg: conversation tag. Use custom fields to define the chat as a conversation.
How can I identify how many open/pending and resolved/closed conversations are there? / I want to know how many chats are assigned to a particular user. / Will I be able to know how many open conversations are there?
1. In the navigation bar, Go to Analytics> Click Dashboard> you will find the number of open and resolved conversations. 2. In left hand side conversation list, next to the search bar you will have a filter option. You can filter by unread chats/ ...
How can I send approved template conversation?
In the conversation reply box, you will have a list of icons at the bottom. Click on the exclamatory symbol to select the approved template that you want to send.