I'm not able to see the send button. I'm only able to select template

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• How can I send approved template conversation?

  In the conversation reply box, you will have a list of icons at the bottom. Click on the exclamatory symbol to select the approved template that you want to send.

• We have integrated our platform and sending automated template messages, but we are not able to see the messages in the conversation list. How can I know if it has been delivered or not?

  1. Before 1st Feb 2022, our tool would show all the notifications in the conversation list. Now, this information can be viewed in our analytics tab situated on the top right of the navigation bar, under notification messages. 2. We have two options ...

• I'm sending the message,I'm not able to see any tick or I'm able to see a different colour yellow.

  Please check whether the chat is assigned to a different agent or user. If so, then you are trying to send a message through the notes option. Notes option is for internal comments and it will be saved in the conversation page only and it will not be ...

• My team member is not able to see other's chats.

  Check the access of the particular user and if they have been added as a member. Note:Only admin and owner can see others chats under open tab.

• What are notes? Or If I send messages in notes will the customer be able to see it

  Notes are for your companies internal purpose and it will not be visible to your customers. Notes will not go to the customer. Notes can be used to add important comments for your team to collaborate better and in understanding the customers needs.