I'm not able to send templates, getting error messages. (or) Messages are not being delivered

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• We have integrated our platform and sending automated template messages, but we are not able to see the messages in the conversation list. How can I know if it has been delivered or not?

  1. Before 1st Feb 2022, our tool would show all the notifications in the conversation list. Now, this information can be viewed in our analytics tab situated on the top right of the navigation bar, under notification messages. 2. We have two options ...

• I'm getting an error "a.find" while trying to send broadcast via google sheet.

  1. Please check the version of the google sheet which you are using (It's Version should be- 220226.0 ) 2. Please enable permission based on your requirements, if you want to sync contact enable permission to contacts, if you want to send messages ...

• Can I send multimedia messages or rich content to the customer? or From Gallabox I need to send a pdf file, From where I can send this?

  1. In the conversation reply box, you will have a list of icons at the bottom. Please select the attachment icon to send any multimedia messages, such as image, video, audio, PDF and documents. 2. Or drag and drop the multimedia file you would like ...

• I'm getting unsubscribe message from customer. How can I refrain from sending messages in future?

  1. Use channel configuration "Auto update resolve Message Opt-In" feature to switch off the opt-in automatically. 2. Use bot actions to switch off the opt-in message based on the keyword "Intent" 3. Based on the conversation in the right hand side ...

• I'm getting error while importing data./ I'm getting "Import already exists with the " error.

  This error occurs if the same name has been used more than once, the import name has to be unique.