I'm sending the message,I'm not able to see any tick or I'm able to see a different colour yellow.

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• We have integrated our platform and sending automated template messages, but we are not able to see the messages in the conversation list. How can I know if it has been delivered or not?

  1. Before 1st Feb 2022, our tool would show all the notifications in the conversation list. Now, this information can be viewed in our analytics tab situated on the top right of the navigation bar, under notification messages. 2. We have two options ...

• I'm getting unsubscribe message from customer. How can I refrain from sending messages in future?

  1. Use channel configuration "Auto update resolve Message Opt-In" feature to switch off the opt-in automatically. 2. Use bot actions to switch off the opt-in message based on the keyword "Intent" 3. Based on the conversation in the right hand side ...

• My team member is not able to see other's chats.

  Check the access of the particular user and if they have been added as a member. Note:Only admin and owner can see others chats under open tab.

• Why I'm not able to see the user in the assignment list? My user is not able to see new chat/ I'm not able to see new chats in the unassigned bucket? I've initiated a conversation but I'm not able to see it

  1. Check to see if the user is listed under the users list by: Settings>Users& Roles> Users 2. If the user has not been added: To add the user in the whatsapp channel - Settings>Whatsapp>Click on the number>Assign user> Assign to>Add user>Apply

• Why can't I see this conversation and I'm getting an error message that I don't have access?

  1. Please check if the chat/conversation is assigned in your name. 2. Please check your user& role access, if it is "member" the user can only view chats which are assigned to them. Note: If the user is mapped to a member access then the user can see ...