I've resolved a conversation by mistake. Can I re-initiate that conversation?

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• How can I identify how many open/pending and resolved/closed conversations are there? / I want to know how many chats are assigned to a particular user. / Will I be able to know how many open conversations are there?

  1. In the navigation bar, Go to Analytics> Click Dashboard> you will find the number of open and resolved conversations. 2. In left hand side conversation list, next to the search bar you will have a filter option. You can filter by unread chats/ ...

• I'm not able to resolve a conversation

  Please check if the chat/conversation is assigned in your name. Note: You can resolve the conversation only if it is assigned in your name. So, make sure to assign the chat in your name to resolve.

• How can I differentiate a chat and a conversation?

  Add a tag eg: conversation tag. Use custom fields to define the chat as a conversation.

• How can I send approved template conversation?

  In the conversation reply box, you will have a list of icons at the bottom. Click on the exclamatory symbol to select the approved template that you want to send.

• What is message opt-in button in conversation contact page?

  1. Whenever a conversation is initiated by a user then the message opt-in button will enabled automatically for the user.