I've uploaded using simple import option, but I'm not able to see them/contacts not added.

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• When should I use simple import contact and advance import contact?

  1. Only when you want to import a contact along with a tag or add a tag to an existing contact, you can use simple import. 2. When you want to add custom additional field values, then you can use advance import contact

• My team member is not able to export contacts.

  Check the access of the particular user and if they have been added as a member. Note:Only admin and owner can export contacts.

• My team member is not able to see other's chats.

  Check the access of the particular user and if they have been added as a member. Note:Only admin and owner can see others chats under open tab.

• Can I add multiple contacts together?

  1. Yes, you can add multiple contacts via import feature. There are two types of import: Simple import and advanced import. 2. Simple import can be used when you want to add the customer's primary details with tags. 3. Advanced import can be used ...

• I've tried to upload contacts via advance import, I'm getting Parsing error.

  When you try to import more than 5000 contacts, you will get this error. Please try to upload contacts in batches of 5000.