I want to map company name for multiple chats.

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• Can I add multiple contacts together?

  1. Yes, you can add multiple contacts via import feature. There are two types of import: Simple import and advanced import. 2. Simple import can be used when you want to add the customer's primary details with tags. 3. Advanced import can be used ...

• How can I identify how many open/pending and resolved/closed conversations are there? / I want to know how many chats are assigned to a particular user. / Will I be able to know how many open conversations are there?

  1. In the navigation bar, Go to Analytics> Click Dashboard> you will find the number of open and resolved conversations. 2. In left hand side conversation list, next to the search bar you will have a filter option. You can filter by unread chats/ ...

• Can I rename the customer name? or Can I rename the customer contact name?

  Yes, you can replace the contact name in the right hand side contact list page of the conversation tab.

• My team member is not able to see other's chats.

  Check the access of the particular user and if they have been added as a member. Note:Only admin and owner can see others chats under open tab.

• Why are all conversations assigned under my name?

  1. Check the API details of the automated template messages to see if your name has been mentioned. If so, please change the type to "notification". 2. Check whether while using google sheet broadcasting you have mentioned assignee as your name. ...