My team member is not able to see other's chats.

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• Why I'm not able to see the user in the assignment list? My user is not able to see new chat/ I'm not able to see new chats in the unassigned bucket? I've initiated a conversation but I'm not able to see it

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• Where I can see the conversation of all my team members?

  1. Please check whether your roles and responsibilities are mapped as admin/owner. 2. In the conversation page, on the left hand menu you will have a tab name called OPEN where you can see all your team members conversations. 3. The open ...

• Why can't I see this conversation and I'm getting an error message that I don't have access?

  1. Please check if the chat/conversation is assigned in your name. 2. Please check your user& role access, if it is "member" the user can only view chats which are assigned to them. Note: If the user is mapped to a member access then the user can see ...

• We have integrated our platform and sending automated template messages, but we are not able to see the messages in the conversation list. How can I know if it has been delivered or not?

  1. Before 1st Feb 2022, our tool would show all the notifications in the conversation list. Now, this information can be viewed in our analytics tab situated on the top right of the navigation bar, under notification messages. 2. We have two options ...