Right hand side contact management is not visible. It says create contact

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• Can I rename the customer name? or Can I rename the customer contact name?

  Yes, you can replace the contact name in the right hand side contact list page of the conversation tab.

• Can I export a contact?/Can everyone from my team export contacts?

  1. The export contact feature is available only for admin and owner roles. 2. In navigation bar, Go to contacts> Select contacts in the dropdown list> At the top right-hand side corner click "Export Contact" 3. In the navigation bar, Go to contacts> ...

• I have a contact database. I want to upload that to the gallabox workspace.

  Go to the contacts tab in the navigation bar> Select contacts in the dropdown list> At the top right hand side corner click "Import Contact". Note: Please follow the mobile number format as given in the sample download file. Such as samples ...

• Can I add a contact manually?

  Yes, you can. In navigation bar under contact tab you will find an option stating "+Add contact" on the right-hand corner. Fill in the required information and click on submit. Note: If you have mandatory fields in your contacts then please fill them ...

• If I pin a contact is it only visible to me or every one else in the system?

  It will be visible only to the user or the agent who has pinned the contact.