We have integrated our platform and sending automated template messages, but we are not able to see the messages in the conversation list. How can I know if it has been delivered or not?

• Related Articles

• I'm not able to see the send button. I'm only able to select template

  1. It seems like your free conversation limit has been exhausted (24 hours session window). You can now initiate only template messages.

• I'm not able to send templates, getting error messages. (or) Messages are not being delivered

  1. Please check if your template's status reads 'approved' . If so, please use the template after 15-20 minutes. 2. If it is a session message that is not being delivered, please check whether you have received a retry option under the exclamatory ...

• Why I'm not able to see the user in the assignment list? My user is not able to see new chat/ I'm not able to see new chats in the unassigned bucket? I've initiated a conversation but I'm not able to see it

  1. Check to see if the user is listed under the users list by: Settings>Users& Roles> Users 2. If the user has not been added: To add the user in the whatsapp channel - Settings>Whatsapp>Click on the number>Assign user> Assign to>Add user>Apply

• I'm getting unsubscribe message from customer. How can I refrain from sending messages in future?

  1. Use channel configuration "Auto update resolve Message Opt-In" feature to switch off the opt-in automatically. 2. Use bot actions to switch off the opt-in message based on the keyword "Intent" 3. Based on the conversation in the right hand side ...

• How can I send approved template conversation?

  In the conversation reply box, you will have a list of icons at the bottom. Click on the exclamatory symbol to select the approved template that you want to send.