What are notes? Or If I send messages in notes will the customer be able to see it

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• We have integrated our platform and sending automated template messages, but we are not able to see the messages in the conversation list. How can I know if it has been delivered or not?

  1. Before 1st Feb 2022, our tool would show all the notifications in the conversation list. Now, this information can be viewed in our analytics tab situated on the top right of the navigation bar, under notification messages. 2. We have two options ...

• Can I send multimedia messages or rich content to the customer? or From Gallabox I need to send a pdf file, From where I can send this?

  1. In the conversation reply box, you will have a list of icons at the bottom. Please select the attachment icon to send any multimedia messages, such as image, video, audio, PDF and documents. 2. Or drag and drop the multimedia file you would like ...

• I'm sending the message,I'm not able to see any tick or I'm able to see a different colour yellow.

  Please check whether the chat is assigned to a different agent or user. If so, then you are trying to send a message through the notes option. Notes option is for internal comments and it will be saved in the conversation page only and it will not be ...

• I'm not able to see the send button. I'm only able to select template

  1. It seems like your free conversation limit has been exhausted (24 hours session window). You can now initiate only template messages.

• I'm not able to send templates, getting error messages. (or) Messages are not being delivered

  1. Please check if your template's status reads 'approved' . If so, please use the template after 15-20 minutes. 2. If it is a session message that is not being delivered, please check whether you have received a retry option under the exclamatory ...