What is message opt-in button in conversation contact page?

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• I'm getting unsubscribe message from customer. How can I refrain from sending messages in future?

  1. Use channel configuration "Auto update resolve Message Opt-In" feature to switch off the opt-in automatically. 2. Use bot actions to switch off the opt-in message based on the keyword "Intent" 3. Based on the conversation in the right hand side ...

• Can I rename the customer name? or Can I rename the customer contact name?

  Yes, you can replace the contact name in the right hand side contact list page of the conversation tab.

• I'm not able to delete the contact in the contact page.

  Only owner can delete the contact.

• I'm sending the message,I'm not able to see any tick or I'm able to see a different colour yellow.

  Please check whether the chat is assigned to a different agent or user. If so, then you are trying to send a message through the notes option. Notes option is for internal comments and it will be saved in the conversation page only and it will not be ...

• "I've modified some reason in the contact conversation and I'm not able to save it. I've modified some fields in the contact info and I'm trying to save it but I'm getting an error"

  System doesn't allow adding a duplicate contact. Name and email id, Name and Phone number. These combinations must not be the same in 2 or more contacts