What is message opt-in button in conversation contact page?

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• I'm getting unsubscribe message from customer. How can I refrain from sending messages in future?

  1. Use channel configuration "Auto update resolve Message Opt-In" feature to switch off the opt-in automatically. 2. Use bot actions to switch off the opt-in message based on the keyword "Intent" 3. Based on the conversation in the right hand side ...

• Can I rename the customer name? or Can I rename the customer contact name?

  Yes, you can replace the contact name in the right hand side contact list page of the conversation tab.

• I'm not able to delete the contact in the contact page.

  Only owner can delete the contact.

• I'm sending the message,I'm not able to see any tick or I'm able to see a different colour yellow.

  Please check whether the chat is assigned to a different agent or user. If so, then you are trying to send a message through the notes option. Notes option is for internal comments and it will be saved in the conversation page only and it will not be ...

• Why can't I see this conversation and I'm getting an error message that I don't have access?

  1. Please check if the chat/conversation is assigned in your name. 2. Please check your user& role access, if it is "member" the user can only view chats which are assigned to them. Note: If the user is mapped to a member access then the user can see ...