Why are all conversations assigned under my name?

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• How can I identify how many open/pending and resolved/closed conversations are there? / I want to know how many chats are assigned to a particular user. / Will I be able to know how many open conversations are there?

  1. In the navigation bar, Go to Analytics> Click Dashboard> you will find the number of open and resolved conversations. 2. In left hand side conversation list, next to the search bar you will have a filter option. You can filter by unread chats/ ...

• Can I rename the customer name? or Can I rename the customer contact name?

  Yes, you can replace the contact name in the right hand side contact list page of the conversation tab.

• I want to map company name for multiple chats.

  1. On the right hand side panel, beneath name, e-mail, number and tag you will find a section called company. There you have the option called link company where you can add the company name and their website address. 2. Once the company is created, ...

• I'm not able to resolve a conversation

  Please check if the chat/conversation is assigned in your name. Note: You can resolve the conversation only if it is assigned in your name. So, make sure to assign the chat in your name to resolve.

• Where I can see the conversation of all my team members?

  1. Please check whether your roles and responsibilities are mapped as admin/owner. 2. In the conversation page, on the left hand menu you will have a tab name called OPEN where you can see all your team members conversations. 3. The open ...