Why I'm not able to see the user in the assignment list? My user is not able to see new chat/ I'm not able to see new chats in the unassigned bucket? I've initiated a conversation but I'm not able to see it
Why I'm not able to see the user in the assignment list? My user is not able to see new chat/ I'm not able to see new chats in the unassigned bucket? I've initiated a conversation but I'm not able to see it
1. Check to see if the user is listed under the users list by: Settings>Users& Roles> Users 2. If the user has not been added: To add the user in the whatsapp channel - Settings>Whatsapp>Click on the number>Assign user> Assign to>Add user>Apply
1. Before 1st Feb 2022, our tool would show all the notifications in the conversation list. Now, this information can be viewed in our analytics tab situated on the top right of the navigation bar, under notification messages. 2. We have two options ...
1. Please check if the chat/conversation is assigned in your name. 2. Please check your user& role access, if it is "member" the user can only view chats which are assigned to them. Note: If the user is mapped to a member access then the user can see ...
1. In the navigation bar, Go to Analytics> Click Dashboard> you will find the number of open and resolved conversations. 2. In left hand side conversation list, next to the search bar you will have a filter option. You can filter by unread chats/ ...
Please check if the chat/conversation is assigned in your name. Note: You can resolve the conversation only if it is assigned in your name. So, make sure to assign the chat in your name to resolve.