Why I'm not able to see the user in the assignment list? My user is not able to see new chat/ I'm not able to see new chats in the unassigned bucket? I've initiated a conversation but I'm not able to see it

Why I'm not able to see the user in the assignment list? My user is not able to see new chat/ I'm not able to see new chats in the unassigned bucket? I've initiated a conversation but I'm not able to see it

1. Check to see if the user is listed under the users list by: Settings>Users& Roles> Users 2. If the user has not been added: To add the user in the whatsapp channel - Settings>Whatsapp>Click on the number>Assign user> Assign to>Add user>Apply