Contact Management
I'm not able to delete the contact in the contact page.
Only owner can delete the contact.
How can I delete an existing contacts in Gallabox?
Go to contacts on the navigation bar> Select contacts in the dropdown list> In the left hand side corner you will see three horizontal lines on the contact>Click on it> You will have the option of deleting the contact. Note:Only ownercan delete the ...
Contacts are being added with wrong country code
Check whether Country and Time zone in your account details is set Settings>Accounts>
I'm getting unsubscribe message from customer. How can I refrain from sending messages in future?
1. Use channel configuration "Auto update resolve Message Opt-In" feature to switch off the opt-in automatically. 2. Use bot actions to switch off the opt-in message based on the keyword "Intent" 3. Based on the conversation in the right hand side ...
I'm getting error while importing data./ I'm getting "Import already exists with the " error.
This error occurs if the same name has been used more than once, the import name has to be unique.
Can I bifurcate data and export?
Yes, In the navigation bar, Go to contacts> Select contacts in the dropdown list> Select Add filter in the left hand side top corner and select filter based on your choice> Click export contact in the topright hand side corner Notes: You can download ...
What should be the formatting for uploading the contact mobile number?
If it is an advance import the format should be in: +919800000000, 9800000001, 98000 00002, 09800000003, +91(9800)000005
What is the mandatory field for importing contacts?
Name and phone number (or) name and e-mail id.
How many contacts can we upload at once?
You can upload a maximum of 5000 contacts.
Where I can see the error report of advance import?
Next to the validation error icon you will see three dots, Click on it to download the error report.
I've tried to upload contacts via advance import, I'm getting Parsing error.
When you try to import more than 5000 contacts, you will get this error. Please try to upload contacts in batches of 5000.
I've tried to upload contacts through advance import, I'm getting a validation error.
Next to the validation error icon you will see three dots, Click on it to download the error report. Errors can be off: invalid phone number, additional field values are not matching, not a valid email id, the number is a duplicate.
I've uploaded using simple import option, but I'm not able to see them/contacts not added.
If you have imported recently it will take atleast 15 mins to be updated in the system.
When should I use simple import contact and advance import contact?
1. Only when you want to import a contact along with a tag or add a tag to an existing contact, you can use simple import. 2. When you want to add custom additional field values, then you can use advance import contact
I have a contact database. I want to upload that to the gallabox workspace.
Go to the contacts tab in the navigation bar> Select contacts in the dropdown list> At the top right hand side corner click "Import Contact". Note: Please follow the mobile number format as given in the sample download file. Such as samples ...
Can I export a contact?/Can everyone from my team export contacts?
1. The export contact feature is available only for admin and owner roles. 2. In navigation bar, Go to contacts> Select contacts in the dropdown list> At the top right-hand side corner click "Export Contact" 3. In the navigation bar, Go to contacts> ...
Can I make a field mandatory while creating a contact?
In the navigation bar, Click on settings> Field collections> Switch on the mandatory option for the respective additional fields that are required.
Can I add a contact manually?
Yes, you can. In navigation bar under contact tab you will find an option stating "+Add contact" on the right-hand corner. Fill in the required information and click on submit. Note: If you have mandatory fields in your contacts then please fill them ...